Always in the Murata way
Always placing value on the fundamentals
Standing on the foundation of our corporate philosophy, Murata reconfirms its commitment to CS (customer satisfaction) and ES (employee satisfaction).
Focusing on CS and ES means striving to make our customers' happiness as our own and making it grow.
This concept is also symbolized by Murata's slogan 窶廬nnovator in Electronics.窶 Each one of us must take the initiative to view things from our customers' viewpoints, and strive to provide them with products that will please them anew. We must flexibly keep up with changes in our world and pay attention to the activities taking place where we interact with our customers.
| Promoting customer-oriented stance | We can only earn the true trust of our customers if we constantly view things through their eyes and respond to their expectations. We will discover what they desire or the problems they need to solve. And even if their request poses a big challenge to us, we will not say 窶廸O,窶 but rather first consider how we can say 窶弸ES窶 so that we can propose solutions. |
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| On-site oriented | If we are to bring satisfaction and pleasure to our customers, it must start where we interact with them, namely our sales and production sites. We will all think about the activities taking place at interaction sites, and develop keen on-site strength together. |
| Challenging culture | Murata started out as a venture business that was not afraid to accept any and all challenges. We will rekindle our venture spirit, not as an extension of our past, but continuously challenging our possibilities with new concepts and innovations. |
| Adaptability to changes | Circumstances change rapidly both on a worldwide level and at our customers窶 companies. Murata will act speedily and flexibly to keep in step with the changes encountered by our customers. |
| Pursuing originality (Uniqueness) | Murata products and technologies are highly rated for their originality. However, originality is related to more than just technology. We can utilize our originality for every task, including aligning our management system with our customer's viewpoint so that we can continue to bring new joy to our customers. |
